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Sales
アカウントマネージャー
【主な業務内容】
■ホテル・旅館向け提案営業
展示会、問い合わせ、アウトバウンドなどによるアプローチ、課題や要望のヒアリング、AIを活用した予約エンジン／チャットボット／CRM等を活用した提案設計、提案～契約～導入までの一連の対応、複数案件を並行して進める案件管理
■新規事業・新規プロダクトの営業対応
AI含めた新サービスの提案・検証、顧客からのフィードバック整理、営業観点での改善提案
■社内連携・業務改善
CS・プロダクトチームとの連携、提案資料・進め方の改善、チーム内での知見共有
（変更の範囲）会社の定める範囲
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Sales
セールス キーアカウントマネージャー
【主な業務内容】
■ホテル・旅館への新規提案営業
展示会/セミナー/問い合わせなどリード対応、課題ヒアリング～提案～クロージング、直販比率向上、業務効率化、CRM施策などのソリューション提案
■自治体・DMO・観光協会向け企画営業（新規事業）
自治体の観光課/商工課へのアプローチ、事業者連携、地域との調整業務
■市場開拓・チャネル構築
業界団体・DMOとの連携強化、セミナー登壇/共同企画、営業戦略の立案
■セールスプロセス改善
社内連携によるCS/プロダクト改善
（変更の範囲）会社の定める範囲
Product
Sr. Product Manager - Payments
Position Overview:
We are seeking a highly experienced Senior Product Manager (PdM), Payments to drive the end-to-end vision, roadmap, and delivery of tripla's critical global payments platform. This role involves owning the strategy, key integrations, and strategic profit contribution across Japan and our rapid international expansion.
Key Responsibilities:
● Define and Own Payments Strategy: Define the global vision, strategy, and roadmap for tripla's Payments for Japan and international markets.
● Drive Transaction Economics: Support the payment business model, optimizing processing costs, pricing, and financial performance.
● Ensure Compliance and Risk: Serve as the product owner for PCI compliance, security, fraud prevention, and risk management.
● Lead End-to-End Delivery: Oversee the full product lifecycle, leading agile execution to deliver high-scale, high-transaction volume solutions.
● Utilize Data for Decisions: Leverage extensive data analysis and financial modeling to inform product prioritization.
● Manage Stakeholder Alignment: Serve as the strategic bridge between Engineering, Business Development, Customer Success, and external payment partners.
（変更の範囲）会社の定める範囲
Product
Sr. Product Manager - Gen AI
Position Overview:
We are seeking a Senior Product Manager Gen AI to own the strategy and delivery of tripla's GenAI platform and agentic commerce capabilities. You will make tripla's data and models accessible to AI crawlers and commerce protocols today, and lead the build of the AI agents that will serve travelers and hotel operators tomorrow.
Key Responsibilities:
● AI Discoverability (AEO): Drive the roadmap for making tripla's hotel inventory and data AI-crawlable — schema markup, structured data syndication.
● Agentic Commerce Readiness: Lead the implementation of MCP and UCP, ensuring tripla's platform is prioritized by global AI agents such as Gemini and ChatGPT.
● Traveler-Facing AI Agents: Own the roadmap for tripla's traveler-facing agents — from trip-planning and discovery through booking completion.
● AI Concierge Manager: Define the infrastructure enabling hotel operators to direct AI agents via natural language.
● Cross-Functional Leadership: Serve as the bridge between ML Engineering, Data, Business Development, and Customer Success.
（変更の範囲）会社の定める範囲
Product
Director of Design
[Core Responsibilities]
● Set the design vision and quality bar as a player-coach — hands-on where it matters, while building the standards and rituals that make the whole team better.
● Own the design system, the hiring bar, and the growth of every designer, including a clear IC / Principal path.
● Champion Trust UX as the design language for tripla's AI products.
● Build an AI-native design practice — re-engineer the design process itself with AI: compress the research→prototype→spec cycle, automate repetitive craft and handoff, and set the team's standards for where AI accelerates and where human judgment must stay in the loop.
● Lead discovery from the front. Japanese-language execution (UI copy, domestic customer research) is owned by Japanese-speaking designers on the team; you partner with them so no signal is lost in translation.
[Reports to]
A peer function to the VPoPs, reporting directly to the CPO
[Team]
A lean, senior team of product designers across tripla’s product groups, with a mandate to shape and grow it
Business inteliigence
Business Intelligence Analyst
主な職責
・社内KPI管理に関するデータの抽出・加工・可視化・分析
・BigQuery・SQLを用いたデータ抽出およびLooker等BIツールを用いたレポート作成
・社内業務の効率化・自動化に向けたデータ基盤・連携プロセスの改善
・顧客向けデータダッシュボードサービス（tripla Analytics）のデータ設計・運用
・他部署との協業による課題発見、データドリブンな施策立案支援
（変更の範囲）会社の定める範囲
テクニカルサポート
テクニカルサポート
業務内容
・顧客からの問い合わせ対応（チャット／電話／メール対応）
・AIツールを活用した対応効率化・業務改善
・システム不具合の確認および社内報告
・問題解決後のフォローアップ対応
・チーム内でのベストプラクティスの共有
※入社後は、先輩社員によるOJT（On-the-Job Training）で業務を学んでいただきます。
（変更の範囲）会社の定める範囲
VP執行役員
VP International Business & PMI
【役割と責任】
海外事業の成長とM&A後のPMIを担う部署の責任者であり、且つ会社全体の執行役員であるため、全社の業績目標に対して責任を持ちます。主たるKPIは、1. 海外拠点における契約施設数・営業収益の成長、2. M&A子会社のPMI統合達成率です。
【主な職責範囲】
1) PMI戦略の立案と実行
M&Aにより傘下に入った子会社（BookandLink、Surehigh、Endurance等）のtriplaグループへの統合計画を策定し、実行します。
2) 海外拠点のビジネス成長推進
韓国・台湾・インドネシア・タイ・フィリピンをはじめとする海外各拠点において、年間目標達成のための成長戦略を立案します。
3) 海外ローカルチームとの連携と支援
海外各拠点のローカルチームと緊密に連携し、営業・オンボーディング・カスタマーサクセスにわたる現地業務を支援します。
4) 新規海外市場・パートナーシップの開拓
tripla Nexus・tripla Linkを活用したインバウンド集客サービスの拡販を含め、新たな海外市場への参入戦略を立案・実行します。
5) 業績のタイムリーなモニタリングとリカバリーアクションの策定と実行
6) 経営チームへの業務報告
7) 活気・情熱あるチームビルディング
VP執行役員
VP of Product - Revenue Engine
[The Role]
The CPO sets the mid-long term strategic direction for tripla's product portfolio. As VPoP for Revenue Engine, you will set the OKRs that align with the strategy and own the execution including the product roadmap, the PM organization, and the day-to-day decisions that turn OKRs into shipped products and outcomes.
[Scope]
You will lead tripla's Revenue Engine — the product cluster that powers tripla's core revenue strategy: drive direct booking ratio up, monetize through usage-based fees and payment processing, and unlock dynamic AI-powered sales optimization.
Products under your scope: tripla Book, tripla Pay, tripla Nexus, tripla Link, tripla Stay.
[Core Responsibilities]
● Pioneer AI-Native Product Management
● Drive Global Scale with Local Mastery
● Disciplined Prioritization & ROI Focus
● Lead Discovery from the Front (Go to the Gemba)
● Executive Ownership
（変更の範囲）会社の定める範囲
VP執行役員
VP of Product - Demand Generation
[The Role]
The CPO sets the mid-long term strategic direction for tripla's product portfolio. As VPoP for Demand Generation, you will set the OKRs that align with the strategy and own the execution including the product roadmap, the PM organization, and the day-to-day decisions that turn OKRs into shipped products and outcomes.
[Scope]
You will lead tripla's Demand Generation — the product cluster that operates as the strategic frontline of tripla's Gen AI transformation, owning the AI Search/Commerce adaptation (AEO) and the AI Concierge evolution (Bot).
Products under your scope: tripla Bot, tripla Guide, tripla Connect, tripla Analytics, tripla Boost, tripla Rate Management, tripla Review, tripla Page.
[Core Responsibilities]
● Pioneer AI-Native Product Management
● Drive Global Scale with Local Mastery
● Disciplined Prioritization & ROI Focus
● Lead Discovery from the Front (Go to the Gemba)
● Executive Ownership
（変更の範囲）会社の定める範囲